Zhengzhou Station on Datong Lu is the only passenger station in the city, though there are two cargo stations, which will not be of use to most visitors. Zhengzhou is a key hinge for the Long-Hai and Jing-Guang railway lines: consequentially, visitors can travel from Zhengzhou, directly to most of the provincial capitals, including Shanghai (6 hrs 45 mins), Beijing (5 hrs 40 mins) and Xi’an (3 hours).

Zhengzhou Station
Add: Datong Lu, Zhengzhou
Reservation Tel: 0371 9510 5105
Inquiry Tel: 0371 6835 6666/12306
Office hours: 8:00-20:00
Bus routes: 2, 8, 28, 29, 32, 38, 40, 44, 76, 85, 91, 93, 95, 210, 603, 729, b12, b17, 16

There are three different ways to book a train ticket in Zhengzhou: over the phone, online and at the ticket window. Tickets can be purchased over the telephone (9510 5105) 4-12 days (tickets during Spring Festival travel rush are available 20 days in advance since January 2013, but this is subject to change). According to new rules introduced on Jan 1, 2013, all train tickets must be collected within 24 hours of purchase. Tickets are non transferable and are void if not used on the correct day.

To book tickets online, use the site www.12306.cn. Tickets can be reserved daily from 7:00-23:00 from 12-20 days in advance (subject to change; pre-sale booking periods often change during the Spring Festival and other important National Holidays). You can buy rail tickets at the sales window up to 10-20 days in advance (also subject to change).

If you lose your ticket, you can report it and pay a 2 RMB fee. The new ticket should have three characters that mean “lost ticket supplement” (挂失补). Tourists who lose their ticket must fulfill two requirements before they head to the nearest lost ticket office: You must have your original identification cards/documents that you bought the ticket with (i.e. passport), as well as the date and location of purchase of the original. Lost tickets must be reported at least 20 minutes before departure.

Xizhan Lu Ticket Office
Add: 76-2 Xizhan Lu, Zhengzhou
Tel: 0371 6751 0609

Zhongyuan Lu Ticket Office
Add: 101 Zhongyuan Lu, Zhengzhou
Tel: 0371 6771 2586

Dongming Lu Ticket Office
Add: 30 Dongming Lu, Zhengzhou
Tel: 0371 66366817

Huayuan Lu Ticket Office
Add: 50-2 Huayuan Lu, Zhengzhou
Tel: 0371 6574 3739

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