Consumer Complaints Increased in China in 2015, Especially in Online Shopping

Consumer Complaints Increased in China in 2015, Especially in Online Shopping
Jan 15, 2016 By eChinacities.com

The overall consumer market improved in 2015, according to the State Administration for Industry and Commerce. However, 1.291 million consumer complaints were received, an increase of 11.1% from the previous year. The number of complaints from online shopping increased rapidly.

The goods that received the most consumer complaints were daily necessities, communication equipment, and household appliances. Complaints about vehicles increased the most over the past year.

In terms of service complaints, the top five were in the fields of online shopping, residential services, telecommunications services, Internet services, and repair and maintenance services. Online shopping complaints increased the most from the previous year rising 87.3%.

Complaints about leasing services increased 45.2%, tourism service complaints increased 43.5%, cultural and recreational services complaints increased 30.3%, food service complaints increased 30.2%, and accommodation services increased by 29.0%.

Source: inews.qq.com

Warning:The use of any news and articles published on eChinacities.com without written permission from eChinacities.com constitutes copyright infringement, and legal action can be taken.

Keywords: online shopping China State Administration for Industry and Commerce China consumers

1 Comments

All comments are subject to moderation by eChinacities.com staff. Because we wish to encourage healthy and productive dialogue we ask that all comments remain polite, free of profanity or name calling, and relevant to the original post and subsequent discussion. Comments will not be deleted because of the viewpoints they express, only if the mode of expression itself is inappropriate.

Guest2123628

it is easy to make fun of China about complain and forget how people complain in USA and Europe about the abuse by big companies, shitty customer service, horrible queue... everywhere is the same in this shitty world (in China and your country also) so stop complaining about china so much if your country is utopia, why did you come here?

Jan 17, 2016 11:45 Report Abuse